Terms of Use

Last updated: 2 November 2026

1. 1. What this website offers

   The website provides information about the MLA, the constituency and public initiatives, a news feed, and a way to raise civic grievances (such as water supply, drainage, roads, streetlights, sanitation or public services) and track them with a reference ID.

   It is not an emergency service. In an emergency call 112, Police 100, Fire 101 or Ambulance 108. It is also not a substitute for statutory remedies such as RTI applications, court proceedings or police complaints.

2. 2. Your responsibilities

   You agree to give information that is true to the best of your knowledge, and not to:

   • file false, abusive, duplicate or deliberately misleading grievances, or pretend to be someone else;
   • post content that is unlawful, defamatory, obscene, threatening, or that promotes hatred or violence;
   • share another person's personal details or images without their permission;
   • use the service for advertising, spam or campaigning;
   • try to break into, overload, scrape or interfere with the website or its systems, or try to misuse or manipulate the assistant.

   You should be 18 or older, or use the website with a parent or guardian.

3. 3. How grievances are handled

   • Each grievance gets a reference ID. Keep it private, since anyone with it can view the status and the Office's replies.
   • The Office may categorise, prioritise, correct obvious errors in, merge, or forward grievances to the government department responsible. Your original description is kept.
   • Many matters are decided by government departments, not the MLA. We do not promise any particular outcome or timeline; a status such as "in progress" or "resolved" reflects the Office's records and not a legal finding.
   • We may decline or close grievances that break these terms or fall outside our scope.

4. 4. The assistant

   The chat and voice assistant uses automated speech recognition, translation and AI, and can be wrong. Check details before you submit. Its answers are general information only and not legal, medical or financial advice, and not an official commitment by the Office.

5. 5. Content you submit

   You keep ownership of what you submit. You allow the Office to store, copy, translate and share it with relevant officials and service providers as needed to handle your grievance and run the service, as described in the Privacy Policy. Aggregated, non-identifying statistics may be used in reports.

6. 6. Website content

   Text, photographs, logos and design on this website belong to the Office or are used with permission. You may share news posts and public information with a link back for non-commercial purposes, but may not suggest that the Office endorses you or your product.

7. 7. Links to other sites

   The website may link to or embed content from other services such as YouTube, Instagram or government portals. We are not responsible for their content or privacy practices.

8. 8. Availability and liability

   We try to keep the website accurate and available but provide it "as is", without guarantees that it will be error-free or uninterrupted. To the extent permitted by law, the Office is not liable for indirect losses arising from use of the website or delays in resolving a grievance. Nothing in these terms limits liability that cannot be limited under Indian law.

9. 9. Suspension

   We may restrict access, block repeated misuse, or remove content that breaches these terms or the law, and may report unlawful activity to the authorities.

10. 10. Governing law

    These terms are governed by the laws of India. Courts in Chennai, Tamil Nadu have jurisdiction, subject to any rights you have under applicable law.

11. 11. Changes and contact

    We may revise these terms; the date at the top shows the current version, and continued use means you accept it. Questions can be sent through our Contact page.

See also: Privacy Policy · Terms of Use · Contact